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hp-miscellaneous-portlet

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hp-product-information-portlet

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hp-software-driver-metadata-portlet

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Privacy Policy © Copyright 2018 HP Development Company, L.P.

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Privacy Policy © Copyright 2018 HP Development Company, L.P.

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Privacy Policy © Copyright 2018 HP Development Company, L.P.

This product detection tool installs software on your Microsoft Windows device that allows HP to detect and gather data about your HP and Compaq products to provide quick access to support information and solutions. Technical data is gathered for the products supported by this tool and is used to identify products, provide relevant solutions and automatically update this tool, to improve our products, solutions, services, and your experience as our customer.

Note: This tool applies to Microsoft Windows PC's only. This tool will detect HP PCs and HP printers.

Data gathered:

  • Operating system
  • Browser version
  • Computer vendor
  • Product name/number
  • Serial number
  • Connection port
  • Driver/device description
  • Computer and/or printer configuration
  • Hardware and software diagnostics
  • HP/Non-HP ink and/or HP/Non-HP Toner
  • Number of pages printed

Installed Software Details:

  • HP Support Solutions Framework - Windows Service, localhost Web server, and Software

Removing Installed Software:

  • Remove "HP Support Solutions Framework" through Add/Remove programs on PC

Requirements:

  • Operating System - Windows 7, Windows 8, Windows 8.1, Windows 10
  • Browser - Google Chrome 10+, Internet Explorer (IE)10.0+, and Firefox 3.6.x, 12.0+

Privacy Policy © Copyright 2018 HP Development Company, L.P.

Detected operating system: Selected operating system: Select your operating system and version ,

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Detected operating system: Selected operating system: Select your operating system and version ,

This product detection tool installs software on your Microsoft Windows device that allows HP to detect and gather data about your HP and Compaq products to provide quick access to support information and solutions. Technical data is gathered for the products supported by this tool and is used to identify products, provide relevant solutions and automatically update this tool, to improve our products, solutions, services, and your experience as our customer.

Note: This tool applies to Microsoft Windows PC's only. This tool will detect HP PCs and HP printers.

Data gathered:

  • Operating system
  • Browser version
  • Computer vendor
  • Product name/number
  • Serial number
  • Connection port
  • Driver/device description
  • Computer and/or printer configuration
  • Hardware and software diagnostics
  • HP/Non-HP ink and/or HP/Non-HP Toner
  • Number of pages printed

Installed Software Details:

  • HP Support Solutions Framework - Windows Service, localhost Web server, and Software

Removing Installed Software:

  • Remove "HP Support Solutions Framework" through Add/Remove programs on PC

Requirements:

  • Operating System - Windows 7, Windows 8, Windows 8.1, Windows 10
  • Browser - Google Chrome 10+, Internet Explorer (IE)10.0+, and Firefox 3.6.x, 12.0+

Privacy Policy © Copyright 2018 HP Development Company, L.P.

Please wait

HP is compiling your results. This could take up to 3 minutes, depending on your computer and connection speed. Thank you for your patience.

We were unable to retrieve the list of drivers for your product.  Please select the desired operating system and select “Update” to try again.

No software or drivers are available for this product with the selected operating system. Please make a different selection, or visit the product homepage.

We were unable to find any drivers for your product. Drivers may be in development so please check back at a later date or visit the product homepage.

HP has scanned your product but currently has no suggestions for driver updates.

The list of all available drivers for your product is shown above.

HP encountered an error while trying to scan your product.

Please verify your product is powered on and connected, then try again in a few minutes.

Or, view all available drivers for your product below.

The list of recommended drivers for your product has not changed since the last time you visited this page.

Choose 'Refresh' to update the list.

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hp-country-locator-portlet

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Country/Region: Flag United States

Americas

Europe, Middle East, Africa

Asia Pacific and Oceania

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hp-support-homepage-otherlinks-portlet

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Some features of the tool may not be available at this time. We apologize for this inconvenience and are addressing the issue. Minimize Chat bot window Loading Chatbot New Message

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